Phonebanking, Direct Voter Contact, Canvassing

VAN Non-Contact Responses

Not Home
This response is used when voters don’t answer the door or phone. Also, this response is used generally when you cannot reach the voter, but the situation doesn’t fall in any of the responses below.

Refused
This response is only used when three things are true: 1) You know you are talking to the voter you want to contact, 2) the voter knows who you are and why you are calling and 3) the voter clearly tells you to go away or stop calling.

Deceased
The voter being called is no longer alive.

Moved
The voter on the list has moved from the address listed. This is usually used mostly during canvassing.

Call Back
The voter being called asks to be called back.

Busy
The phone number gives you a busy number.

Left Message
You left a message. Only leave messages when the script calls for it.

Wrong Number
The person who answered the phone, who owns the number, is not the person being called.

Disconnected
The phone number being called is disconnected.

Inaccessible
When canvassing, the door is inaccessible due to a gate, dog, or other obstruction.

Spanish
The voter’s primary language is Spanish. This is used mainly when the conversation could not happen because of a language barrier.

Other Language
The voter’s primary language is one that is not English or Spanish. This is used mainly when the conversation could not happen because of a language barrier.